Financial Customer Services Trainer

In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting-edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth. 

Future shapers. Experience makers 

The Role 

The Financial Customer Services Trainer will be responsible for supporting and empowering colleagues to deliver good outcomes to the customer base of our market-leading automotive client. This will be done through delivery of all customer service advisor operational training activity, including initial induction and ongoing training interventions, continuous improvement or quality lead / identified training needs analysis; new / changed process or product training and promoting the ongoing achievement of all annual mandatory training being completed on time.

Working with our clients training team to support them in achieving all their short and long terms business objectives whilst also delivering our own contractual quality and service delivery obligations.

* Please note this is an on site position, and there isn't the opportunity to work remotely. 

What you’ll do: 

• Identify training needs and knowledge gaps within the operation, working closely with Team Managers, Quality Analysts, and Senior Operations Managers to drive continuous improvement
• Collaborate with client training teams to support and contribute to the overall training strategy and the development of tailored training plans
• Enhance the team’s training portfolio by promoting company-wide development opportunities and targeted learning programs for employees and managers
• Partner with service delivery teams to plan, schedule, and monitor training courses, ensuring completion, collecting trainee feedback, and using insights to improve future sessions
• Regularly engage with operational leadership teams to support them in delivering bespoke training, learning interventions, and development initiatives
• Monitor training delivery quality through learner feedback and performance measures, taking action to continually improve outcomes and enhance the learner experience
• Create and deliver regular knowledge checks and assessments to ensure knowledge retention and successful training outcomes

What you’ll bring to the table: 

• Experience working in a contact centre environment would be beneficial, especially within an FCA regulated setting — but not essential
• TAP training qualification is desirable, or we’re happy to support you in working towards this
• Experience in creating training materials or using training tools/technology would be useful, but we’re open to different approaches
• A passion for coaching, supporting others, and driving results
• An understanding of training processes, procedures, or training administration would be an advantage
• Strong communication and facilitation skills
• Excellent Time Management and organisational skills
• Creative, energetic and a positive role model with commercial and business acumen

In return, we’ll offer you:  

• 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata) 
• Excellent on the job training and on-going core skills development 
• Life assurance and access to a company pension scheme (after qualifying period) 
• Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
• An employee assistance programme to ensure your wellbeing 
• A shuttle bus from the local train stations directly to our office  
• Monthly employee-voted awards to recognise your achievements 
• Unique career opportunities  
• A chance to work as part of a great team in a rewarding role 
• Fantastic facilities at our Datchet office including on-site gym 

If you want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today! 

• Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required  

Diversity & Inclusion Statement 

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion.  Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce