Homebased Customer Service Advisor (Mainland UK-based)
Requirement: Full availability to attend online training from 24th August to 28th August 2026 (Monday to Friday, 9am–5.30pm).
Contract: 11 weeks fixed-term contract, with potential to be extended
Working location: Home-based
Start Date: 24th August 2026
Hours: 37.5 hours per week, core hours 8am–5pm, Monday to Friday (no weekend working). Your working shifts will either be 8am - 4.30pm or 8:.30am - 5pm. Flexibility to work outside normal office hours may be required.
Salary: £24,785 per annum (pro rata)
In a world where change is constant, we stand at the forefront of customer experience and business optimisation. We partner with forward-thinking organisations to reshape and reinvent how they connect with those who matter most. By delivering innovative, technology-led solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.
We are committed to empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.
The Role
An exciting opportunity to work on a national helpline providing specialist advice and support to schools in administering the Standards & Testing Agency; Reception Baseline Assessment and Multiplication Tables Checking.
You will support the inbound phone line service, outbound chase activity and respond to email inquiries from the school relating to the initial end-to-end. To ensure that all service users receive the excellent provision that they are accustomed to from the Department for Education, a strong passion for going the extra mile and driving excellence is needed.
*Business hours are 8am-5pm, you will be allocated shift pattern of either 8am -4:30pm or 8:30am-5:00pm. There may be requirements to support in different areas of the campaign when necessary, therefore a flexible attitude to working hours is essential.
Please note: As this is a fully remote role, we will be conducting digital Right to Work and ID checks.
What You’ll Do
• Work within defined quality guidelines and maintain good practices at all times
• Access and research information sought by callers quickly and accurately
• Accurately collate and record caller information for use in management information reports
• Develop and maintain an interest in related topical issues and those likely to affect contacts
• Deliver specialist subject material as appropriate
• Assess caller needs either directly or as a referral and either meet these needs or refer to another agency or to a specialist
• Undertake administrative and other tasks as required relevant to working environment
Minimum Criteria
✅ Level 2 education (including Maths and English) – Essential
✅ Excellent telephone manner and strong verbal/written communication skills
✅ Strong listening skills and a professional, non-judgmental approach
✅ Ability to meet deadlines and achieve individual targets in a fast-paced environment
✅ Demonstratable experience navigating systems and are digitally confident
✅ The position is subject to completion of a satisfactory basic BPSS Check
Desirable
🌟Experience working in an environment that requires maintaining strict confidentiality, safeguarding and adherence to data protection
🌟Experience providing technical support and guidance
Benefits
• 28 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off (pro rata)
• Excellent on the job training and on-going core skills development
• Life insurance and access to a company pension scheme (after qualifying period)
• Exclusive staff discounts, enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
• Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
• Vodafone Discount, receiving up to 15% off pay monthly plans for you and up to five friends or family members.
• Monthly employee-voted awards to recognise your achievements
• Unique career opportunities within this client partnership
Still like what you see? If want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!
• You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks
• You must be based in mainland UK
• You will need a quiet and comfortable ergonomic workstation when working remotely
• Full availability during 1 week training required, this will be online.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
